Returns Policy

We at StevieLicksx® love that you have purchased from us. If your purchase is damaged, faulty or incorrect, please contact us as soon as possible so we can assist you with your return.

To organise a return, please email us at hello@stevielicksx.com.

Change of Mind Returns

We accept eligible returns and exchanges within 14 days of delivery, provided that the product/s are in their original condition, unused, unwashed and accompanied by their original packaging and tags.

We recommend returning all parcels via a tracked and traceable postage method to ensure they arrive within the required timeframe and your preferred outcome can be actioned.

Please note that return postage costs are the responsibility of the customer
where the return is due to a change of mind.

Once a customer has handed a return parcel to the carrier,
the customer is responsible for the parcel until it has been received by StevieLicksx®.
StevieLicksx® does not take responsibility for any item that is lost, stolen, delayed
or damaged during the return postage process, including damage that occurs while the item
is in transit back to us, except where liability cannot lawfully be excluded.

We recommend retaining your tracking number and proof of postage until
your return has been received and processed.

We are under no obligation to provide a refund for change-of-mind returns where the
applicable return requirements have not been met.

We are unable to accept returns of opened food items, perishables or deli products,
except where required by applicable law.

Full-Priced Items

For eligible full-priced items returned due to a change of mind, we may offer an exchange or replacement where applicable. We are under no obligation to provide a refund for change-of-mind returns.

Sale Items

Sale stock and discounted purchases are final sale and cannot be returned due to change of mind.

In the case of faulty, damaged or incorrectly supplied goods, this does not affect your rights under applicable consumer law. Where appropriate, we may provide a replacement, exchange or refund.

Faulty, Damaged or Incorrect Goods

We try our best to ensure all our products are of the highest quality,
but on the rare occasion that something does go wrong, we will do our
best to rectify the problem.

If you believe your parcel or item was damaged during delivery, or you have received a
faulty or incorrect item, please notify us as soon as possible.

Please retain the damaged or faulty product and its original packaging,
as we may need photographs or other evidence to assess the issue and/or make a claim
with the shipping company.

Once we receive a returned item, we will examine the returned goods and process any
approved refund or exchange.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include sending a replacement item, offering an exchange or providing a refund.

Where a return is required for a confirmed faulty, damaged or incorrect item, we will advise you of the appropriate return shipping arrangements.

Refunds

All approved refunds will generally be processed using the same method of
payment used to place the order.

For approved returns, the cost of the returned item/s will be refunded
once the item/s have been received and assessed.

Where applicable, a refund of the original delivery charge and reasonable
return shipping costs will only be provided in relation to confirmed incorrect, damaged or
faulty goods and once the relevant item/s have been received by us.

Nothing in this Returns Policy is intended to exclude, restrict or limit
any rights or remedies you may have under applicable consumer law.